Privacy policy

Privacy Policy Soft Revolt 

Effective Date: 7 April 2025

Introduction

Soft Revolt B.V. a Dutch private limited company located at Valschermkade 26A, 1059 CD Amsterdam, the Netherlands (hereinafter also referred to as; ' Soft Revolt', 'We', 'Us'), Chamber of Commerce number 77384024, is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you with our website, purchase our products, or engage with us through various channels. 

Legal Basis for Data Processing

We process personal data based on the following legal grounds:

  • Contractual Necessity: To fulfil orders and provide customer service. 
  • Legal Obligations: To comply with tax, accounting and regulatory requirements. 
  • Legitimate Interests: To enhance our services, prevent fraud, and personalise user experiences. 
  • Consent: When you sign up for our newsletter or accept cookies, we process your data based on your explicit consent. You may withdraw consent at any time. 

Personal Data We Collect

When you use our services, we may collect the following personal data:

  • Contact information: Your name, postal address, email address, and telephone number. 
  • Account Details: Information associated with your account, including login credentials and preferences. 
  • Transaction Data: Details of purchases made, including products, date and time for purchase, payment information, and delivery address. 
  • Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and time spent on our site. 
  • Communication Data: Records of your communications with us, including inquiries and customer service interactions. 
  • Disclosure for a business purpose: shared with our processor Shopify.

How We Use Your Personal Data

We process your personal data for the following purposes:

  • Order Fulfilment: To process and deliver your purchases, manage payments, and communicate order updates.
  • Customer Support: To respond to your inquiries, provide assistance, and address any issues. 
  • Marketing: To send you promotional materials and newsletters, subject to your consent. You can opt out at any time. 
  • Improvement of Services: To analyse website usage and enhance our products and services. 
  • Legal Compliance: To comply with legal obligations and respond to lawful requests from public authorities. 

International and EU Data Transfers

Your personal data may be transferred and processed within the European Union (EU) and, in some cases outside the EU. When transferring data outside the EU, we ensure that adequate safeguards, such as EU standard Contractual Clauses, are in place to protect your information. 

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Please not that while we strive to protect your information, no method or transmission over the Internet is 100% secure. 

Data Retention

We retain your personal data only as long as necessary to fulfil the purpose for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on the type of data: 

  • Customer accounts: Stored as long as your account remains active. 
  • Transaction data: Retained for at lest 7 years to comply with tax las.
  • Marketing data: Retained until you withdraw consent. 
  • Customer service inquiries: Retained 24 months after resolution. 

Your Rights

You have the following rights regarding your personal data:

  • Access and Correction: Request access to your personal data and correct any inaccuracies. 
  • Objection: Object to the processing of your data for direct marketing purposes. 
  • Deletion: Request the deletion of your personal data, subject to certain legal obligations. 
  • Restrictions: Request the restriction of processing under specific circumstances. 
  • Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format. 
  • Withdraw Consent: Withdraw consent at any time where processing is based on your consent.

To exercise these rights, please contact us at hello@softrevolt.com.

Sharing Your Data

We do not sell your persona data. We may share your information with: 

  • Service Providers: Third parties who perform services on our behalf, such as payment processing (for instance Shopify), order fulfilment and marketing activities (such as Klaviyo).
  • Affiliated Companies: Entities within our corporate group for internal administrative purposes. 
  • Legal Obligations: Authorities or other entities when required by law or to protect our legal interests. 

Social Media Integration

If you engage with us through Social Media platforms, such as Instagram or Facebook, your interactions may be subject to those platforms 'privacy policies'. We may collect publicly available information from your social media profile if you engage with our content, such as liking a post or leaving a comment. 

Third Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies. 

      Cookies and Tracking Technologies

      We use cookies and similar tracking technologies to enhance your browsing experience. These include: 

      • Essential Cookies: Necessary for website functionality. 
      • Analytical Cookies: Help us analyse website traffic and improve performances.
      • Marketing Cookies: Used to personalise advertisements and promotions

      You can manage your cookie preferences via your browser settings or our Cookie Policy. 

      We use the following cookies to optimize your experience on our Site and to provide our services.

      Cookies Necessary for the Functioning of the Store

      Name Function
      _ab Used in connection with access to admin.
      _secure_session_id Used in connection with navigation through a storefront.
      cart Used in connection with shopping cart.
      cart_sig Used in connection with checkout.
      cart_ts Used in connection with checkout.
      checkout_token Used in connection with checkout.
      secret Used in connection with checkout.
      secure_customer_sig Used in connection with customer login.
      storefront_digest Used in connection with customer login.
      _shopify_u Used to facilitate updating customer account information.

      Reporting and Analytics

      Name Function
      _tracking_consent Tracking preferences.
      _landing_page Track landing pages
      _orig_referrer Track landing pages
      _s Shopify analytics.
      _shopify_s Shopify analytics.
      _shopify_sa_p Shopify analytics relating to marketing & referrals.
      _shopify_sa_t Shopify analytics relating to marketing & referrals.
      _shopify_y Shopify analytics.
      _y Shopify analytics.

       

      Changes to This Privacy Policy

      We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

      Contact Us

      If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via hello@softrevolt.com.

      By using our services, you acknowledge that you have read and understood this Privacy Policy.